Paper Source

Contacts

Address:
740 Hearst Avenue, Berkeley, CA 94710
Get directions

Website:
papersource.com

Phone number:
+1 510-665-7800

Categories:
Establishment  

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Reviews about Paper Source

• Rosa Ardiente

  Oct, 04 2018
  ★ ★ ☆ ☆ ☆
  I came here yesterday to pick up a specific size of envelopes. When I asked the sales associate if they had them, she proceeded to try to sell me on other items. I had to press her to figure out that the answer was a simple "no, we don't have that product". I asked her if she had anything larger than than that size and once again, rather than telling me "no, we do not carry anything larger", she tried to tell me about other irrelevant products. She then became upset and snapped "WELL FINE!" when I didn't play along with her chatty follow up "What is the project that you are working on?" She was also visibly upset when a co-worker of hers found me browsing and was able to answer my questions in a direct manner. It should be standard training at this location that if they don't have what a customer is looking for, they should be direct about this and not try to up-sell the customer unless there is truly a viable alternative. Try listening to the customer instead of dictating the conversation and you might not get so frustrated.

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